Shipping policy
Shipping policy
Effective date: 6 October 2026
S-Cort products are fulfilled by a trusted third-party fulfilment partner. Products may ship from facilities outside Australia, including the United States.
International availability
S-Cort sells globally where checkout makes shipping available to your destination. Product availability, shipping methods, delivery estimates, taxes, duties and import requirements can vary by destination. We may be unable to ship certain products to particular countries or regions because of carrier, customs, legal or product-compliance restrictions.
Order processing
Most orders are prepared and fulfilled within 5-9 business days after payment is accepted. Processing may take longer during peak periods, for customised fulfilment, where an item requires additional review, or because of events outside our reasonable control.
Once an order has entered processing or has been prepared for dispatch, we may not be able to change the delivery address, amend the order or cancel it.
Delivery estimates
After dispatch, estimated transit times are:
| Destination | Standard delivery estimate after dispatch |
| Australia and New Zealand | 7-22 business days |
| North America | 3-5 business days (up to 5-8 business days for remote areas) |
| Other international destinations | 5-14 business days |
These are estimates only, not guaranteed delivery dates. Carrier disruptions, remote-area delivery, weather, customs processing, public holidays and other events outside our control can cause delays.
Tracking and delivery updates
When your order is dispatched, we will send a shipping confirmation email with tracking information where available. Please check the tracking link for the latest carrier updates.
If tracking shows an order as delivered but you cannot locate it, first check the delivery
details and contact the carrier. You can also contact S-Cort at sales@s-cort.net and we will assist with reasonable enquiries.
Address accuracy and failed delivery
Please check your delivery address carefully before placing an order. You are responsible for an address that is complete and accurate and for responding to delivery attempts or collection notices.
Orders returned because of an incorrect address, missed delivery attempts, refusal, or
failure to collect may not be refundable. If re-shipping is possible, the customer may be
responsible for the additional delivery, return, storage or handling costs. This does not
affect rights available under applicable consumer law.
International duties, taxes and customs
For international shipments, the recipient may be responsible for customs duties, import taxes, brokerage fees or similar charges imposed by the destination country. These charges are set by customs authorities or carriers and are not controlled by S-Cort.
If customs charges are refused, the shipment may be held, returned, abandoned or
destroyed by the carrier or customs authority. Orders refused due to unpaid customs
duties, taxes or fees are generally not eligible for a refund, subject to applicable law.
Contact
For delivery questions, contact sales@s-cort.net and include your order number.