Refund policy

Refund policy


Effective date:  6 October 2026


S-Cort wants you to feel confident in your purchase. Our products are fulfilled by a thirdparty fulfilment partner. For help with a return, replacement, wrong item or product issue, contact us first at sales@s-cort.net. Please do not send any item directly to a
manufacturer, warehouse or fulfilment facility unless S-Cort has provided written return
instructions.


Australian Consumer Law


Nothing in this policy excludes, restricts or modifies any rights you may have under the
Australian Consumer Law or other applicable law. If a product has a major problem, you
may be entitled to choose a refund or replacement. If a product has a minor problem, we will provide an appropriate remedy within a reasonable time.

International customers and local mandatory rights


S-Cort sells to customers in multiple countries. If you live outside Australia, you may also have mandatory consumer, cancellation, return or refund rights under the law that applies where you live. Nothing in this policy is intended to remove rights that cannot lawfully be excluded in your jurisdiction.


If you believe a local statutory right applies to your order, contact sales@s-cort.net with your order number and a description of the issue. We will assess the request in accordance with the applicable requirements. In some jurisdictions, the nature of a cosmetic or hygiene product after it has been opened or unsealed can affect a change-of-mind cancellation right where local law permits.

Damaged, defective or incorrect items


Please inspect your order as soon as it arrives. If an item is damaged, defective, materially different from its description, or you received the wrong item, contact us as soon as possible and preferably within  7 calendar days of delivery. Please include your order number and clear photos or video of the product, packaging and issue where available.


The 7 day request helps us investigate quickly with our fulfilment partner and carrier. It
does not limit any statutory rights that may apply after that period.


Minor cosmetic dusting on powder products or superficial packaging scuffs that do not
affect the product’s safety, quality or usability may not by themselves indicate a defect.
We will assess each issue fairly.


If a problem is confirmed, we will arrange an appropriate remedy, which may include a
replacement, refund or another remedy required by law. Where required by law, we will
provide a return label or reimburse reasonable return costs for a confirmed faulty or
incorrect item.


Change-of-mind purchases


We do not offer refunds or exchanges simply because you change your mind, select an
unsuitable shade, dislike a scent or texture, find a product elsewhere, or no longer need it. For hygiene and safety reasons, we cannot accept change-of-mind returns of products that have been opened, used, unsealed or otherwise cannot be resold.

This section does not apply where a product is faulty, incorrectly supplied, unsafe, or where another legal right applies.

  1. Returns process
    Email sales@s-cort.net with your order number, the item concerned and the reason for your request.
  2. Wait for written return instructions before sending anything back.
  3. If a return is authorised, follow the provided instructions and retain proof of postage where requested.

Unapproved items sent to a third-party fulfilment warehouse may not be recoverable. If an item is returned to our fulfilment partner without prior approval, S-Cort may need to
arrange redirection or disposal in accordance with the partner’s warehouse procedures.


Delivery problems and refused parcels


Customers are responsible for providing an accurate delivery address and for responding to carrier delivery attempts. Orders returned because of an incorrect address, missed delivery attempts, an unclaimed parcel, or refusal to pay customs charges are generally not eligible for a refund. Re-shipping, storage or return charges may apply.


This does not limit any remedy that you are entitled to under the Australian Consumer Law or other applicable law.


Refund timing


If a refund is approved, it will be returned to the original payment method unless otherwise agreed. We aim to process approved refunds within 10 business days after the relevant assessment or return is completed. Financial institutions may take additional time to display the refund.


For questions about this policy, contact sales@s-cort.net.